Is Microsoft failing to honor points for their recent two year subscription plus 1600 points offer?

Back in October '10 I signed up for the two year 84.99 subscription plus 1600 points. I never received any email or in-console confirmation of the points (just the two years already charged to my card). I've talked to at least 5 people at Xbox and it seems their trying to cover their mistakes. One person denied they had the deal. Another said I would get my points. And yet another says I just signed up for the two years. I've escalated the call to two different supervisors and I refuse to give any ground. I even told them I would cancel my Gold for a full refund and the guy had the nerve to tell me it was past 30 days for a full refund. I told him I didn't care if they escalated it all the way up to Bill Gates. My guess is if I'm having this much trouble getting these points then so are a lot of other people. I plan to start a Facebook page if there's enough people being screwed and I will even go as far as to try to start a class-action lawsuit for Microsoft's bait-and-switch Xbox live tactics. I even have one of their customer service reps on record saying they don't show anywhere with your subscription renewal details regarding any extra points or freebie/extras. This is beyond ridiculous and as Tom Petty says... I won't back down. So how many more of you out there will speak up?